Life post 12th boards-
- Aviation, Travel and Hospitality
- Who should get into hospitality industry?
- What qualities do you need to succeed?
- Travel & Tourism
- Communication is the key
- Necessary Skills
- Different Disciplines of Aviation, Travel & Hospitality
- Hospitality education in India
Aviation, Travel and Hospitality
Aviation, Travel & Hospitalityis the largest service industry globally in terms of gross revenue and foreign exchange earnings. It is also one of the largest employment generators in the world. It has been a major social phenomenon and is driven by social, religious, recreational, knowledge seeking and business interests and motivated by the human urge for new experience, adventure, education, and entertainment.
The hospitality industry comprises tourism, hotel, aviation, retail and the event management companies. Students have a range of courses to choose from.The industry is generally divided into travel, tourism, and hospitality. Although many people enter the tourism and travel industry because of their own love of traveling, the one common factor in all these jobs is the concern for helping customers to enjoy their leisure time or to make their business travel as easy as possible.
Who should get into hospitality industry?
Aviation is anything to do with flight. Aviation is aircraft design, systems engineering, test piloting, search and rescue, human factors, air traffic control, jet mechanics, etc
You want to work outdoors, way out in the desert, deep in the woods, or overlooking the ocean? There's a place in hospitality and tourism for you. You want to surf, or mountain bike, or work to preserve the environment? There's a place in hospitality and tourism for you. You want to sing, or dance, or act? Yep-there's a place in hospitality and tourism for you. Park rangers, lodging managers, golf pros, action-sports tour guides, and performing artists at theme parks and resorts-they all get to do what they love. And lots of their colleagues in more-corporate fields-such as sales reps, accountants, and travel agents-get just as much of a charge out of working in hospitality and tourism-out of working in a beautiful location or helping others go on the vacation of their dreams.
Aviation industry is quiet vast and offers plenty of career options. One can work as air hostess, customer care executive, air ticketing professional, commercial pilot, operation executive, flight steward, aerospace engineer, aviation administrator, cargo manager or be a part of the cabin crew.
What qualities do you need to succeed?
The most important qualities are communication, teamwork and customer service skills. Whatever the location, position or technical skills, to make it in travel and tourism you need to enjoy challenges and have the ability to work well with people.
It is important to appreciate that people around the world have different ways of doing things. Working in the travel and tourism industry, you will come to learn a lot about people.
Travel & Tourism
The Travel & Tourism Industry has a variety of sectors that include Retail Travel, Wholesale Travel, Visitor Information, Tour Operators, Cruising, Transportation, Events and Services. Each industry sector has a range of job roles.
There are jobs that are visible that you may come across when you book a holiday like a Travel Agent and the ones that are not so visible like a Wholesaler who works behind the scenes putting the holiday packages together.
The possibilities in the travel & tourism industry are endless. For this reason we have selected a range of job roles within each sector to assist you determine your choice of career path. Click on the Travel Industry Sectors to find jobs within that sector.
The Career Options
• Travel Agencies: These institutions facilitate travel and other services for all individuals traveling for vacations or business purposes. Providing information about the destination, hotel ratings, the cheapest and the fastest mode of transport, visas, foreign exchange etc. is the job of a travel agent. Travel agencies are divided into roughly four departments- the Accounts, Tours, Travel and Cargo. A course in travel and tourism will help you to get a suitable job.
• Tourism Department: This department consists of reservation and counter staff, sales and marketing staff, tour planners, tour guides, information assistants and officers in the Directorate and Department of tourism. These officers for the Directorate and Department of tourism are chosen from the civil services and their job is to promote and plan tourism. Information assistants provide knowledge concerning destinations and plan ternaries’. They are selected through a competitive exam which is held by the Staff Selection Commission. Guides too are divided into three categories namely regional, state and local. In order to be a guide, you must have knowledge about history, art, architecture and language.
• Hotels: Hotels provide travelers with food and accommodation services. This service industry requires skilled and professional individuals and its manpower requirements are vast. Jobs related to front office, operations, housekeeping, food and beverages, accounting, management and public relations are available. A course in hotel management would help you to get a suitable job.
• Transport: Transport refers to means of traveling from one place to another. Air, railways, road and sea are the basic categories that transport is divided into.
• Road transport: Coaches and tourist cars provide scope for self-employment. Drivers with good conversation skills and knowledge of different languages are ideal for this job.
• Airlines: This sector of the travel and tourism industry is in great demand. The ground staff and the airlines need smart and presentable professionals with a degree in hotel management or travel and tourism. Traffic assistants, reservation and counter staff, air hostess & flight pursuers, sales and marketing staff and people to provide customer services are all required. Airlines like Indian Airlines, Emirates, British Airways and Air India pay attractive salaries and provide a number of added benefits too.
• Tour operators: These individuals organize tours and manage travel and stay of their clients. They conduct tours to known tourist attractions and some of them help the tourists indulge in adventure sports like river rafting and rock climbing. To do this job, you have to have a pleasant personality, detailed knowledge concerning travel and language skills.
• Time share companies: These companies own/manage holiday resorts with time shares owned by different members of these companies. It leads to another set of companies which provide services relating to sale/transfer/exchange of these time shares with an international network of resorts. You have the option of working with resort owning companies or time share exchange companies like RCI.
• Holiday consultants: This is a relatively new career option in the travel and tourism industry. These professionals provide all the information to their clients. They sell the holiday, plan the itenary, make the travel plan, book the tickets and provide all the other details which are required.
• Banks: Banks require people to assist tourists and travelers on foreign exchange. Usually MBA professionals are preferred for this job. Banks help in hotel and ticket bookings.
• Personal Attributes : To be a part of this industry, you need to have a pleasant personality and detailed knowledge concerning traveling and tourist destinations. You need to have good communication and language skills. Business tactics and social etiquettes are requirement. Lastly, the ability and patience to help and provide hospitality is a must.
Communication is the key
In travel and tourism, you need to communicate with lots of different tourists and not let small hassles get you down. You need to have very good communication skills because you are negotiating travel and accommodation deals with a lot of different hotels and companies. It is important to understand that people from different cultures place different importance on things like punctuality, food preference, tour types and destination.
• maturity and people skills
• the ability to think on your feetp
• good selling skills
• the ability to create a rapport with people of different ages and different cultures
• a sense of humor
• an outgoing personality
• a strong customer service ethic and a desire to help people
• good computer skills
• good organizational skills
• good communication and listening skills
Basic skills required to achieve a successful hospitality career are:
• Excellent communication (oral and written)
• Knowledge of two languages at a minimum
• Urge and flair of serving people
• Management skills
• Knowledge of administration
• Problem solving ability
• Good physical stamina
• Ability to work in groups and alone as well
• Readiness to work in rotational shifts
• Sincerity and enthusiasm inn interacting an serving the clients
• Knowledge of computers
Different Disciplines of Aviation, Travel & Hospitality
There are different types of workers in the aviation industry. Whereas being a pilot or an air hostess is most advertised, there are other equally lucrative options in the aviation industry. The aviation courses focus on some aspects of the work like airline customer support, flight attending rules, the nuances of the air transport industry, cargo marketing and management, transportation of perishable cargo, ticket reservation, regulation of traffic, customer relationship, cargo reservations, attendance of flight, flight and ground instruction, cockpit resource management, federal regulation and the federal laws on aviation, aerodynamics and the basic concepts of flying, advanced navigation procedures, multi engine flight instruction, crew synchronization, aviation safety, aviation administration and meteorology. The nature of the work, entails in several posts like those of pilot, air hospitality attendants like air hostesses and flight stewards, cabin crew, travelling all over the world. The hospitality industry offers career paths that reflect its dynamic, often vibrant nature. There are many opportunities to start at the bottom and work your way up to management–you just need to set your goals and gain the appropriate experience and training and work hard. You could even open your own business down the track.
Some sectors of the industry provide the more traditional vertical career paths, such as the kitchen where it is possible to move from being an apprentice chef up through various positions to head or executive chef. Many chefs move on to become owner/operators of their own restaurants, or move into management positions in hotels.
Career paths in the hospitality industry are not always vertical. Many people working in the industry move sideways, progressing to a similar level position in a different part of the industry. For example a waiter may move from working in a club to a waiting position in a restaurant. Or they could move to a different job in the same business, for example by moving to a porter position in rooms division of a hotel.
Career paths in the hospitality industry are very flexible. With enthusiasm and industry experience, your hospitality career is limited only by your knowledge of what is possible!
You will be able to combine knowledge of business, cultural and innovative factors and principles of sustainable development with methodological considerations on planning and organizing services.
You will also be able to take part in managerial and collaborative matters and be able to engage in customer relationships with people of different educational, linguistic and cultural backgrounds following is a list of well-known courses in the hospitality sector:
• Food Production
• Food and Beverage Service
• Hotel Operation
• Accommodation Operations
• Hotel Administration
• Airlines and Air Ticketing
• Air Hostess Training
• Event Management
• Travel & Tourism Management
• Retail Management
• Aviation Management
• Flight attendant services
• Hospital Food Services
• Housekeeping Services
• Catering Technology
• Applied Nutrition
With a degree in Service, Hospitality & Tourism Management, you will also have a sound foundation for starting your own event agency, your own restaurant, hotel, or something completely different.
Manages the daily operations of a restaurant. May require an associate's degree in a related area or its equivalent and at least 4 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a senior manager. A wide degree of creativity and latitude is expected.
An alternate title for this position might be "boss of the kitchen." People in this position oversee everything from purchasing to menu planning to the details of food preparation. Before you reach this level, you'll have to grind through years in lower-level food-prep jobs. If you aspire to this level, you'd be well-advised to attend a culinary institute.
This is the guy or gal at the hotel who focuses solely and relentlessly on making his or her employer's guests happy. You'll be arranging for guests' dry cleaning, theater ticket purchases, restaurant reservations, and more. To do this job, you've got to love serving guests, be a creative problem-solver, and know everything there is to know about your location. For example, you'll need to know whether and where there are Ethiopian restaurants in your location-and, maybe, where one might find a "technically illegal" game of poker, or how one might arrange to meet with a member of the opposite sex for an hour or two.
People in these positions manage the day-to-day operations of a hotel or motel. This means doing everything from managing the housekeeping, room-service, and reservations staff to managing the supply purchasing and inventory control. In addition, the lodging manager is ultimately accountable for anything that goes wrong at the hotel or motel, meaning that people in this position can basically be on call 24/7 for emergencies from computer breakdowns to on-site accidents.
Bar attendants prepare, mix and serve drinks to customers in hotels, bars, cafes, restaurants and clubs.
Most bar attendants are employed on a part-time or casual basis. As turnover is relatively high, there is generally a constant demand to replace those leaving the job. As the tourism and hospitality industry continues to grow, with a growing number of hotels, cafes and restaurants, there are likely to be increased employment opportunities for skilled bar staff.
Bar attendants who have undertaken training or are experienced are highly regarded and sought by employers. Bar attendants with experience and additional training may progress to supervisory or management positions.
Career paths are flexible and there are many associated jobs in other areas of the hospitality industry, as well as related areas such as training, marketing and events management.
You may already be working in a restaurant or café or have friends who are doing so. You can work in a restaurant, fast food chain, café or hotel, and can work in food or drink service, and “on the floor” or in a bar (if you are over 18).
It is busy, exciting work and requires someone with lots of energy and good communication and customer service skills. You will have to work nights and weekends, however, it gives you lots of opportunities to travel, as well as meet new people.
The term ‘barista’ is often used to describe someone who excels at espresso making, regardless of their training and they may also be known as a coffee bartender or coffee maker.
Keep it fast, keep it simple and concentrate on taste: these are key to what a barista does and if you have a dynamic and passionate focus for coffee and service then this could be the career for you.
A barista is a professional coffee maker. This is someone who has the necessary skills to prepare and serve espresso coffee in restaurants, bars and cafes using commercial espresso machines.
Formal qualifications aren’t compulsory to work as a barista, but there are nationally recognized qualifications available to help prepare you for work in this industry, and to move forward in your career.
Food and Beverage Manager:
Food and beverage managers, also called food service managers, plan, organise and control the operation of establishments where food and beverages are served, such as restaurants, cafes, cafeterias and canteens. Food service managers spend most of their time in the dining and kitchen areas. Most of the time is spent on their feet. They often work in the evenings, weekends and on public holidays.
The work can be tiring, stressful and can involve long hours.
This job involves a high level of customer contact and may involve dealing with difficult customers and complaints. It is busy work and requires someone with lots of energy, good communications and customer service skills.
There are several formal qualifications available, and these may assist you in gaining employment and advancing within the industry.
People in these positions plan meetings or special events (e.g., company parties or industry conventions) for businesses and other organizations. These folks do everything from reserving hotel space for meeting or event participants to arranging for catering to negotiating rates and contracts with those hotels and caterers and other vendors
The travel agent helps customers understand their travel, lodging, and activity options, in addition to making reservations or purchasing tickets for everything from airline flights to car rentals. Agents have to have an understanding of one or more of the reservations technologies used in the industry: Sabre, Amadeus, World span, or Galileo. They must also be good at selling and customer relations. More and more agents are getting a formal education in their field and getting certified by the Institute of Certified Travel Agents
Corporate Travel Manager:
Folks in this job typically work for Fortune 1000 companies, in what's basically an in-house travel-agent position. In addition to handling reservations and ticket-purchasing responsibilities, some corporate travel managers are responsible for creating and maintaining corporate travel policies (which codify things like the rates that various levels of employees can pay for airline tickets and hotels, or which car rental companies employees can use).
Some hospitality and tourism organizations offer internships or student co-op opportunities; these are generally the fastest entrée to full-time work in the industry. You can also go to school to learn about specific areas of the industry; Cornell, for instance, offers a renowned hospitality program, and lots of vocational schools offer programs for aspiring travel agents. Here's what most employers look for when they hire at all levels:
• With the ever-increasing focus on keeping customers happy, you need to enjoy serving people and be perpetually alert as to how to serve them better.
• Can you work well in teams? There is a lot of teamwork in many of these jobs.
• How do you handle stress? Stress seems to be an ever-present factor in jobs in this industry, whether you're a chef, a travel agent, or a tour guide.
• Love your employer, love the experience it offers customers, love the prestige and cachet of your particular niche in the industry. The pay is low, the hours are long, and advancement is never easy. If you'd buy what your company is selling, you're a much stronger potential hire
Hospitality education in India
The admission to the programme is done through the Joint Entrance Examination (JEE). Candidates can get admission in 21 Central Institutes of Hotel Management, eight State Government Institutes of Hotel Management, 12 Private Institutes of Hotel Management affiliated with the National Council of Hotel Management and Catering Technology and five Food Craft Institutes located in different parts of the country. There are approximately 6,000 seats combined in all these institutes for admission to BSc Hospitality and Hotel Administration programme. In all, there are 41 institutes in the country that are affiliated with the National Council of Hotel Management and Catering Technology.
American chef, the late Julia Child moved to Paris in 1948, a restless homemaker, looking for a purpose in life. On a whim she joined Le Cordon Bleu, a household name in the world of culinary education, and eventually went on to launch a cookery show on TV and pen a book, which made French cooking accessible to the world.
Would Ms. Child’s culinary talent have unraveled in any other destination in the world? We will never know. Choosing a country, which boasts quality hotels, restaurants and spas, will give you an opportunity to intern with the best places. “Singapore is an interesting choice of location, because it is focusing on tourism,” observes Shivani Manchanda, a career counselor for the last 18 years and Director, Career Track.
Countries like Switzerland are traditionally renowned for their topnotch hospitality programme. With approximately 5,600 hotels and more than 35 million guests every year, it this has ensured quality schools, here. The Swiss Hotel Schools Association (ASEH), a major body, ensures high standards of professionalism in the hotel schools, Shivani points out. “The Swiss have a long tradition of innovation and skill-based training and this has resulted in the alumni reaching successful positions internationally,” she adds.
Internship-model schools, is another traditions, which allows a student to work and learn, alongside. For instance, the Cornell University campus houses the The Sattler Hotel & JW Willard Marriott Executive Education Center. Hence, it’s like a “laboratory for students on campus which offers state-of-the-art equipment and a real-life hotel to practice their skills,” says Shivani.
On an average, a graduate programme will cost between eight to 15 lakhs per year, including tuition and boarding. Is it worth it? “If you want to make a specialized career of it, it’s worth considering for all the innovative practices and professional competency-based courses,” shares Binita Kohli, owner of Paceweddings.com, Delhi. Kohli, with a Bachelor’s and Master’s from Switzerland, specialized in wedding planning and event management from an American institute. ”Now, if you need to mortgage your house to afford this amount, it’s a good idea to do an undergraduate programme right here in India, and then work here for some time before you proceed to do a post-graduation abroad,” advises Shavani.
When choosing a programme, especially at the graduate level, explore if the institute offers internships. For instance, the Les Roches, International School of Hotel Management in Switzerland requires students to do three internships in the second, fourth and sixth semesters of the eight-semester programme, and students intern with world-class hotels such as the The Ritz-Carlton, Four Seasons and Shangri-La.
Some institutes offer a job-hunting module, which includes résumé writing, interviewing skills and marketing yourself to the industry. For instance, EHL runs an online job platform for alumni with a searchable database of current jobs in the industry, saysShivani.
• Advantages of Work Environment
It is important to consider work environment and job duties before deciding on a career in hotel management. Some aspects of hotel work environments may be preferable while others are not. One advantage of being in a management position is independence. A manager may run daily hotel operations in any fashion he or she chooses, as long as safety and profitability are maintained. However, in large chains, themanager may be subject to directives from corporate headquarters.
• Disadvantages of Work Environment
Despite having a certain degree of independence, there are various disadvantages to the work environment and job duties of a hotel manager. It may be difficult to conduct a wide range of activities necessary to maintain the hotel’s functioning. There is also additional pressure from the responsibility of turning a profit.
• Work Schedule
Although hotel managers are able to create their own work schedule, many times maintaining a hotel business requires working long hours. Usually, managers are on-call. In most cases, some nighttime work hours will be required.
• Employment Prospects
Employment in the hotel industry is expected to grow slower than average until 2018. There is also high competition for positions. Chain hotels are using single managers for multiple properties to reduce cost on labor. However, full-service hotels continue to generate significant jobs for management positions.
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